I thought I would make others aware of a problem I had with one of my Horizon aquarium lights and see if the same thing may have happened to anyone other than myself. If you have a Horizon aquarium light I would strongly suggest you take a close look at it in all the wiring areas.
See photo's attached.
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This is what I emailed to Octopus.
Hi Joe/Andrew, I have one 4ft and one 3ft Octopus Horizon Day/Night light solution units above my 8ft tank. (as shown in picture attached)
Purchased from xxxxxxxxxxxxxx. Order Date: Sunday 29 November, 2009. Order #xxxxxxxx
Today at 4.15pm Friday 11th February 2011 after the timers turn on the lights (same as they have everyday for the past year) they were on for about 2 minutes and then a big bang happened and all power in the house was off.
I quickly turned and looked at the fish tank because that's where the noise come from, it sounded like one of the tubes had exploded.
After removing the light plugs and turning the house power back on I looked more into it.
The attached pictures clearly show what caused the problem, the plastic around the red wire has melted and the exposed wire has touched the reflective metal.
I tried ringing at 4:30pm our time (VIC) but I received a recorded message asking me to email Joe or Andrew.
Could you please let me know ASAP what your company will do to rectify the problem with the unit.
Below is the email they sent me as an answer.
We appreciate your concern regarding this matter and unfortunately we are unable to warrant this light as it is out of warranty. (by 2 1/2 months!)
However, we are able to sell you a new unit at a heavily discounted price.
Currently the light units are out of stock but will be in stock sometime this week. Please advise at your earliest convenience if you wish to proceed.
I understand my warranty had expired but would you be happy with the above answer?
Is it a manufacturers fault?
Below is how their warranty is worded.
Leading Warranty Program Octopus products are warranted against defective materials and manufacturing faults of the body for 5 years plus 12 month warranty on moving parts.
Thanks for reading and BEWARE of Horizon light wiring.
Edited by Tricoti, 15 February 2011 - 11:19 PM.